FAQ
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Questions about our services?
+216 98 945 250We respond to most requests within 24 to 48 business hours, excluding weekends and public holidays.
Yes. Thanks to our olfactory studio, we offer a customized fragrance creation service.
Yes. Our diffusers are designed for both private and professional environments.
No. Our formulas are alcohol-free and free from harsh solvents.
On average between 30 and 90 days, depending on intensity and frequency of use.
Yes. They are validated by our ZEELAB laboratory according to IFRA and REACH standards.
More answers for you
Our diffusers are fully designed in Tunisia. The fragrances are assembled with strict quality control.
Around 48 hours after your order is confirmed by our advisor.
You have 14 days from receipt to request a return, provided the product is unused and in perfect condition. Please refer to our general terms and conditions.
Our diffusers come with a 7-year warranty covering any manufacturing defect or malfunction, excluding abusive use.
Our support team can be reached via the contact form or by email. Your case is handled within 48 business hours.