General Terms and Conditions of Sale

Our general terms and conditions of sale are binding for the customer. They are valid for the entire duration of current and future commercial relations with them, even if we do not expressly refer to them in subsequent transactions.

Only our general terms and conditions of sale apply; our customers' commercial terms are only valid if we accept them in writing.

The customer acknowledges having read, at the time of placing the order, the specific terms of sale displayed on this screen and expressly declares to accept them without reservation.

These general terms and conditions of sale are intended to define the contractual relationship between AROM AIR and the buyer and the conditions applicable to any purchase, whether the buyer is a professional or a consumer, both parties accepting them without reservation.

These general terms and conditions of sale shall prevail over any other conditions appearing in any other document, except for prior, express, and written derogation. AROM AIR reserves the right to modify its terms of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Unless otherwise agreed, our prices are quoted excluding taxes, ex-works from La Soukra, including factory loading. Unless otherwise agreed, all additional costs resulting from packaging, transport, and customs clearance are the responsibility of the buyer.

We reserve the right to adjust our prices at any time if the price of raw materials and/or the cost of labor on which we calculated our prices have increased significantly since receipt of the order.

Our invoices are payable in Tunis, net without discount, without any deduction for payment port. Our drafts or acceptance of payment do not constitute novation or derogation from this jurisdiction clause.

Any possible complaint about a defect does not give the customer the right to withhold or reduce payment.

In case of late payment, we will charge late payment penalties equivalent to three times the legal interest rate plus a flat fee of 150 (One Hundred Fifty Dinars) Dinars for recovery costs.

In case of staggered payment terms, failure to pay a single installment will make the remaining balance of the invoice immediately due, even if there are accepted drafts at fixed dates.

Similarly, the balance will be immediately due in case of seizure of the sold equipment, sale, assignment, pledging, or contribution to a company by the purchaser of their business or all or part of their equipment.

We only accept checks and drafts as payment. In case of payment by draft, the payment arrival date corresponds to the day on which said draft is honored. All discount and accessory charges are the responsibility of the customer.

In case of discount for cash payment, this will be deducted from our taxable turnover: the amount of VAT deductible by you must therefore be reduced by the amount related to the discount.

Delivery times are specifically indicated for each order. They are only indicative and approximate and, due to manufacturing uncertainties, do not in any case constitute a formal commitment on our part.

We do not accept any penalty for late delivery, regardless of the causes, importance, and consequences of this delay, unless penalty clauses have been expressly accepted in writing.

Delivery is deemed to have been made as soon as the equipment leaves the factory, i.e., as soon as it is taken over by the carrier, even if designated by us, regardless of the terms of sale or the destination of the equipment.

Consequently, from the time of delivery, the buyer assumes responsibility for damages that these goods may suffer or cause for any reason whatsoever. Consequently, the goods travel at the risk and peril of the recipient.

The fragrance refill remains the property of Arom Air and the customer may under no circumstances request the transfer of this ownership.

It is strictly forbidden for the customer to use any other liquid (scenting solution) regardless of its nature and origin other than that approved and proposed by Arom Air.

Arom Air shall not be held liable for health risks in the event that the customer puts a scented solution or liquid in the diffuser other than those recommended by itself.

In accordance with the Commercial Code, the goods remain our property until full payment of the invoice (even in case of resale).

In case of delay or refusal by the customer to pay the invoice amount, the seller reserves the right to exercise its right of reclamation over the goods, even in the absence of collective proceedings.

For this purpose, the buyer must, as long as the price has not been fully paid, individualize the delivered goods and not mix them with other goods of the same nature from other suppliers.

In the absence of individualization, the seller may demand reimbursement or repossess those still in stock. The recovery and seizure operations of the goods will be carried out by the seller and will result in termination of the contract, unless otherwise stated in writing.

In case of enforcement proceedings or any other third-party intervention on the goods, the buyer must immediately inform the seller, in order to enable them to oppose it and preserve their rights.

It is the buyer's responsibility to carry out all checks, to make all reservations upon arrival of the equipment in accordance with the Commercial Code and to exercise, if necessary and within the regulatory deadlines, all recourse against the carrier.

Any other complaint whatsoever will be considered inadmissible by us after a period of 8 days following receipt of the goods.

We assume no warranty in the following particular cases: inappropriate or incorrect use, unsatisfactory or negligent treatment, non-compliant maintenance, defective construction work, modifications or repairs carried out by the customer or by third parties in cases where we do not assume responsibility.

All complaints, exchange or refund requests must be made by email to commercial@arom-air.com or by mail to Résidence OMRAN LA Soukra 2036 Ariana or by phone within 8 days of delivery.

All photos, plans, or other technical documents attached to our offers, deliveries, or contracts remain our property and may not be used for other purposes or made available to third parties.

Our products are subject to constant evolution and therefore we reserve the right to modify their technical characteristics. The technical characteristics shown in our catalog (dimensions, weight, load, etc.) are for indicative purposes only.

All our contracts are concluded in ARIANA without any possible derogation from this jurisdiction clause, regardless of the payment method adopted.